Rental & Delivery Policies

All rentals must be paid in advance except to pre-approved in-house charge accounts. There is a reservation deposit required on all orders, which is applied toward the rental balance. Rental balances must be received at least two weeks before your delivery. A credit card number on file or a refundable damage deposit is required on most orders. You must be 18 years of age to rent and a picture ID is required. We accept Cash, Check, Debit Card, Visa, Mastercard, Discover & American Express.

DELIVERY: We will make every effort to work around your schedule, but deliveries and pickups must be assigned by us according to direction, truck capacity, etc. Our rental rates are for one day of use. Your reservation and contract show default dates the day before and the day after your event. These reflect the rental period and do not designate the actual delivery and pick-up dates. Deliveries will be made as early as 3 days before an event and pickups are generally 1 to 3 days after. Please call on Monday of the week of delivery for your scheduled delivery day.

There is a delivery/pickup charge, the amount depending on the distance from Littleton, NH. Deliveries may be made in a large box truck up to 25 feet long by 8 feet wide by 12 feet tall, and weighing up to 18,000 pounds. We are not responsible for damage to driveways, lawns, etc. An additional fee will be charged if deliveries are not to the ground floor or level yard area within a reasonable distance from the loading area, and if not accessible by our trucks. Additional fees may also be assessed at delivery or pick-up time by foreman due to complications or unusual circumstances not provided at time of reservation. We reserve the right to refuse a delivery if deemed unsafe or unreasonable.

Either you or your representative must be present at time of delivery to verify the count of all rentals and sign for them, and also must be present at pickup time to verify count. If no one is present and/or does not verify every count at delivery and pickup time, then count will be considered accurate. Responsibility for rental items remain with the customer from the time of delivery to time of pickup. Please maintain that all equipment is secure and protected from the weather, misuse and theft. It is the renters responsibility to have all items ready for pickup at the spot where and as they were delivered and in the containers they were delivered in. Renter will be charged for any missing rental items or containers. There is a $50 per hour charge if our crew must locate and repack china, etc; or if the crew must fold and stack tables & chairs.

TENTS: Please be sure your site is ready before our crew arrives. This includes lawns mowed and raked (preferably one day before delivery), vehicles and equipment out of the way, and animal waste removed. The renter is responsible for calling Dig Safe and informing our crew of all underground obstacles such as septic, water, gas, electrical, etc. and any other conditions that might hinder the staking or anchoring of tents and equipment. Abbott Rental is not responsible for damage to underground pipes, wires, etc. It is the renter’s responsibility to acquire all local or state permits. Contact local fire depart-ments and/or Town offices for information.

Tents are temporary structures, meant to keep out most of the elements, however, during heavy downpours occasional leaks can occur. Tents must be evacuated under high wind conditions. The use of Tiki torches, fire pits, bonfires, grills, etc. is absolutely prohibited within 35 feet of all tents. Extra charges will be assessed for tent cleaning for spark or smoke damage. Do not tape, staple or puncture any part of the tent, walls or the poles, or additional fees and replacement costs will be assessed.

TABLES, CHAIRS & DANCE FLOOR: Dance Floors are set-up by us and must not be moved. The use of tape or staples, etc is prohibited. Do not leave tables or chairs out in inclement weather. Any equipment damaged by inclement weather or negligence will result in additional and/or replacement charges on top of the rental. Do not stand on any rental items. Table & chair set-up is an extra charge and needs to be arranged in advance. Tables & chairs must be folded and stacked in the spot they were left or a $50 per hour fee will be charged for take-down.

DISHES & COOKING EQUIPMENT must be rinsed of food and beverage or a 20% cleaning charge will be assessed. They must also be put back in their racks if they came in one, or a $50 per hour charge if the crew must locate and repack any items. You will be charged for dish replacement on top of the rental if missing, broken or chipped. All grills must be cooled & clean and charcoal grills emptied of briquettes for the $50 cleaning deposit to be returned. Briquettes, etc. will be dumped at site if not removed, as they can not be transported.

LINENS must be shaken free of food, confetti and other table objects and air dried to prevent staining and mildew, then loosely folded and put back dry in their original delivery containers. Extra charges will be assessed for wax removal and additional washings or handling (average $5 per piece). Do not launder. You will be charged for linen replacement on top of the rental if linen is not re-rentable.